From The Desk of: Valerie Aubry
President, Main Street Software, Inc.
 

Dear Colleague,

It just amazes me how difficult it is to get service and support - good service and support.

Having been in the technology business for 24 years, I know how critical it is to have working, functional equipment and software. All of us have come to rely on systems, servers, and accounting software to be working so your business runs smoothly.

There may have been a time when you looked at another company that appeared to be inexpensive but found out that their service was less then adequate. There might have even been a time when you called a friend to help you out of a jam.

Many IT companies are out of the office on calls and you have to leave voicemail. Some make you wait hours -- even days -- before they can actually respond. Even more of them never really explain what they are doing in a way you can understand.

The bottom line is you were not satisfied with their service.

Enough Is Enough!

That’s why we decided to commit ourselves to delivering fast, affordable computer network support from technicians who really know what they are doing. We are constantly working on ways to make our service and support more efficient and cost effective for our clients.

Unlike other companies who profit from the failures in your IT environment, our goal is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. In fact, our Trouble Free IT Network Support Program does not allow us to profit from your technology troubles in any way.

Although I don’t think this is an amazing concept, it still surprises me how many companies don’t get it right. Monitoring your workstation or server is nothing special; it's just that many companies have been focused on fixing your problems instead of preventing them.

That is why we have put together some different options based on the level of support you need. if you are looking for a technology partner who can give you a solid solution to your computer problems or proactively monitor your network, give us a call.

We’ve been servicing customers in Lancaster, York, and Harrisburg for over 24 years and have devoted ourselves to finding innovative ways to provide small and medium sized businesses with the same robust technical solutions and support ordinarily reserved for companies with large IT staffs and budgets.

If you are new to us, I’d like to invite you to sign up for a FREE Problem Prevention Network Audit where one of our technicians will come on site and perform a 27-point performance and security assessment to pinpoint any vulnerabilities to viruses, hackers, or data loss, spyware and to show you how you can get better performance, speed, reliability, and LIFE out of your existing computer network. We offer this service as a gift to all prospective customers so they can get to know us better without any cost or risk on their part.